These are the 5 trends of use of Artificial Intelligence for 2022

Artificial Intelligence is here to stay for years to come because companies need to continually enhance their operating results. AI has become a key issue in customer service strategies, collections, cybersecurity, automation, productivity, and even sustainability. 

By 2022 Artificial Intelligence will take an even more vital role within organizations. Digital processes and technologies are essential to face the global competitive landscape; additionally, support from technological tools to process data is necessary, and companies want to achieve their objectives based on high levels of productivity and efficiency.

That is why 2022 has been cataloged as the year of Artificial Intelligence. We are in the year in which, thanks to its expanded use, companies will have the drive to transform and adapt, and in which customers will strengthen their ties with them. “The future of AI is promising, and the industry is moving to implement the best of these tools responsibly,” said Juan Chichilla, director of Microsoft’s Business Applications Business Unit in Spain. 

Thus, the 5 main trends in the use of Artificial Intelligence for 2022 are: 

• Automation and Hyper-automation

For this year, automation will continue to be at the top of the technological trends. In a world impacted by a pandemic and its restrictions, hybrid work, and high demand for digital services, it will be necessary to resort to robotic processes, natural language processing, and virtual agents. 

These practices will continue to grow since organizations will seek to reduce dependence on human work. In addition, these technical initiatives will guarantee an immediate identification of the customer’s problems and needs in order  to provide solutions instantly. 

• Cybersecurity

Today data is a corporate asset. Companies will need Artificial Intelligence to identify suspicious traffic, harmful software, infected links, or the contexts of data vulnerability. With the use of AI, the system’s behavior can be educated in the face of possible risk scenarios. 

• Data processing

Data is key to executing campaigns, marketing strategies, developing new products based on customer needs including making decisions, analyzing sales activity records, and other vital processes. Artificial Intelligence not only processes, classifies, groups, models, or debugs in a matter of seconds, but now – according to Gartner – it should help reduce these processes to what is only necessary. 

• Generative Artificial Intelligence 

The consulting firm Gartner incorporated this type of Artificial Intelligence in its list of Technological Trends of 2022. It is a type of Artificial Intelligence that can go beyond data processing information to incur completely new processes. An example of this is a voice assistant, which interprets the data given by a person to perform a specific action. By this year, it will be incorporated into robotic automation processes. 

• Sustainability

A study published by Nature Communications ensures that Artificial Intelligence would contribute to the materialization of 134 of the goals from the 17 Sustainable Development Objectives that the United Nations (UN) proposed for 2030. AI can transform business processes that generate pollution into simple digital steps and create technological solutions that, for example, avoid the use of unnecessary equipment. Proposals in this field are still scarce, but in the current scenario, they are necessary. 

With this in mind, it is evident that 2022 will be a great year for companies that use Artificial Intelligence in their business processes. wolkvox customers will have at their fingertips a wide range of tools and solutions that incorporate AI and drive the fulfillment of their organizational objectives. 

Get ahead of the curve and implement these trends in your company with wolkvox 

wolkvox provides a wide range of cloud solutions focused on Artificial Intelligence and automation, which allow customers to self-manage their requests and have the best experience. 

• IVR:  An IVR provides voice menus automated with AI to identify, segment, and direct your customers to the area or advisor in charge of meeting their needs.   

• Chatbots and Voicebots: Manage your customers’ requests using virtual voice agents or instant messages, with predetermined conversations thanks to AI. 

• RPA: This solution creates the digital strength of companies to automate office tasks, back office, and front-office functions, implement virtual agents, among other actions. 

• TTS: Turn your written scripts into audios, customizing the language, accent, and gender that best identifies your company.

• ASR: Your customers can interact with the menus of the IVRs through voice, avoiding using the keyboard of their devices and without having to remember complex menus. 

• Digital contract: You can automate your legal processes validating the conditions of sale to verify that your agents comply with the script you designed for them.

• Horus: You can identify threats by categorizing your agents’ work apps, to keep track of their behavior and protect your company’s information.