WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Query management

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Query management

URL:

https://{{wolkvox_server}}/server/API/v2/collections/queryGestion.php

Descripción:

This API allows querying the obligation of a record in the collections module.

How it works?:

This API works through a “raw” type body and a GET request, which requires the following fields for its proper operation:

– In the request headers, the following is required:

Wolkvox-Token

– In the request body, the following is required:

operation
obligation
wolkvox-id

How to determine the CRM server?

Access the CRM homepage using the link: https://crm.wolkvox.com/
Log in using your CRM credentials.
Once you have logged in and are on the homepage of your CRM platform, observe the address bar of your web browser. The URL in this bar indicates the server where your operation is hosted.
Replace {{crm_server}} in the original URL with the specific URL of your CRM server to ensure that the API points correctly to your CRM instance.

Important Notice: Access Route Update

Starting September 1, 2024, new URLs will be implemented to access the wolkvox CRM platform. The current URLs will coexist with the new ones until November 30, 2024, after which they will be disabled.

New URLs:

From “https://sv0001.crmvox.com” to “https://crm0001.wolkvox.com“

From “https://sv0000.crmvox.com” to “https://crm0000.wolkvox.com“

Please ensure you update your integrations and automations before November 30, 2024, to avoid service interruptions.

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Token	It is the token configured by the client on the CRM page.	A8K3J7F2
operation	It is the name of the CRM operation.	“operation”:”testmodule”
field	It is the field to refer to for the search.	“field”: “customer_id”
value	It is the value to search for.	“value”: “123”

REQUEST

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/collections/queryGestion.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS =>'{
    "operation": "",
    "field": "",
    "value": ""
}',
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {{Wolkvox-Token}}',
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/collections/queryGestion.php' \
--header 'Wolkvox-Token: {{Wolkvox-Token}}' \
--header 'Content-Type: application/json' \
--data '{
    "operation": "",
    "field": "",
    "value": ""
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\r\n    \"operation\": \"\",\r\n    \"field\": \"\",\r\n    \"value\": \"\"\r\n}");
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/collections/queryGestion.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{{Wolkvox-Token}}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://{{wolkvox_server}}/server/API/v2/collections/queryGestion.php"

payload = json.dumps({
  "operation": "",
  "field": "",
  "value": ""
})
headers = {
  'Wolkvox-Token': '{{Wolkvox-Token}}',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

RESPONSE

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Token	It is the token configured by the client on the CRM page.	A8K3J7F2
operation	It is the name of the CRM operation.	“operation”:”testmodule”
tipifycation_code	Codification code.
tipifycation_desc	Classification description.
module	CRM module. In this case, being an API for collections, it should point to the “collections” module.	“module”: “collections”
id_customer	Customer identification number.
customer_id	Additional customer identification.
wolkvox_idRecord	Identification code of the record in the collections module.
wolkvox_idCall	Call identification number.
client_name	Customer name.
client_lastname	Last name of the customer.
client_type_document	Type of customer identification document.
client_telephone	Customer’s phone number.
agent_name	Agent’s name who carried out the management.
agent_id	Agent’s extension number.
type_interaction	Type of interaction used to manage the record.
time	Interaction time.
date	Interaction date.
campaign_id	Campaign identification code.
wolkvox_idCustomer	Wolkvox application customer identification number.
wolkvox_phoneCall	Wolkvox application phone number.
wolkvox_CrmPhoneCall	Phone number in the wolkvox CRM application call.
obligation	Obligation reference name.
wolkvox_usuario_creacion	User who created the management.
wolkvox_origen	Indicates from where the management was inserted.
wolkvox_ip_address	Indicates the IP from which the request to insert the management was made.
wolkvox_owner	It is a set of data about the owner of the management. It displays the user (user), name (nombre), identification number (id), and email address (email).
wolkvox_id	Record Identification Code.

				
					{
    "code": "200",
    "error": "null",
    "msg": "1 records were are found",
    "data": [
        {
            "tipifycation_code": "",
            "tipifycation_desc": "",
            "module": "",
            "id_customer": "",
            "customer_id": "",
            "wolkvox_idRecord": "",
            "wolkvox_idCall": "",
            "client_name": "",
            "client_lastname": "",
            "client_type_document": "",
            "client_telephone": "",
            "agent_name": "",
            "agent_id": "",
            "type_interaction": "",
            "time": "",
            "date": "",
            "campaign_id": "",
            "tipification_code": "",
            "tipification_description": "",
            "wolkvox_idCustomer": "",
            "wolkvox_phoneCall": "",
            "wolkvox_CrmPhoneCall": "",
            "obligation": "",
            "wolkvox_usuario_creacion": "",
            "wolkvox_origen": "",
            "wolkvox_ip_address": "",
            "wolkvox_owner": {
                "user": "",
                "nombre": "",
                "id": "",
                "email": ""
            },
            "wolkvox_id": ""
        }
    ]
}

Possible error codes

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