WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Edit Cases and Their Attachments

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Insert

Edit Cases and Their Attachments

URL:

https://{{Wolkvox_Server}}/server/API/v2/cases/updateCaseAttachment.php

Description:

The following API configuration allows you to edit cases and their list of attachments in base64.

How does it work?

This API works through a raw body type and a POST request, which requires the following fields for its correct operation:

– The following headers are required in the request:

Wolkvox-Token: {{token}}
Content-Type: application/json

How to use the URL?

The API URL contains a placeholder {{crm_server}} that must be replaced with the specific server where the customer operation is located.

Available servers:

Currently, the available servers are:

sv0001.crmvox.com
crm.wolkvox.com

How to determine the CRM server?

Access the CRM homepage using the link: https://crm.wolkvox.com/
Log in using your CRM credentials.
Once you have logged in and are on the homepage of your CRM platform, observe the address bar of your web browser. The URL in this bar indicates the server where your operation is hosted.
Replace {{crm_server}} in the original URL with the specific URL of your CRM server to ensure that the API points correctly to your CRM instance.

Important Notice: Access Route Update

Starting September 1, 2024, new URLs will be implemented to access the wolkvox CRM platform. The current URLs will coexist with the new ones until November 30, 2024, after which they will be disabled.

New URLs:

From “https://sv0001.crmvox.com” to “https://crm0001.wolkvox.com“

From “https://sv0000.crmvox.com” to “https://crm0000.wolkvox.com“

Please ensure you update your integrations and automations before November 30, 2024, to avoid service interruptions.

Insert attachments in base64

The attachments field allows you to send attachments in base64 format. This field accepts a list of base64 strings representing the files you want to attach:

“attachments”: [ “base64string1”, “base64string2” ]

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Server	Operation server nomenclature.	‘https://wolkvox_server.crmvox.com/server/API/v2/cases/updateCaseAttachment.php’
Wolkvox-Token	Token generated in the CRM module where you will consume the API.	‘Wolkvox-Token: token’
operation	Operation name.	“operation”: “TheOperationName”
wolkvox-id	Case identification code.	“wolkvox-id”: “case ID”
responsible	He is responsible for the case. This data for each user is extracted from the “Wolkvox Email” column of the list of users created in your operation. Before consuming this API, the user should already be created.	“responsible”: “ADMIN_@testmodule”
status	This is the state of the case. The value you enter in this field must already be created in the module and for the specified case type.	“status”: “Open”
attachments	Here you can add files (in base64) attached to the case.	“attachments”: [ “base64string1”, “base64string2” ]
solution	This field is required if the assigned case status has the condition “Closed”. The purpose of this field is to define the outcome of the case. That is, this is where the solution to the case goes. Therefore, it is not required to fill out this field when the assigned case status is related to the condition “Open”.	“solution”: “This is an example of a solution to a case.“

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS =>'{
    "operation":"{{operation}}",
    "wolkvox-id":"{{wolkvox-id}}",
    "responsible": "{{responsible}}",
    "status": "{{status}}",
    "priority":"{{priority}}",
    "case-type": "{{request}}",
    "owner": "{{owner}}",
    "contact": "{{contact}}",
    "description": "{{description}}",
    "form":{
    },
    "attachments":[]
}',
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {{token}}',
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php' \
--header 'Wolkvox-Token: {{token}}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "operation":"{{operation}}",
    "wolkvox-id":"{{wolkvox-id}}",
    "responsible": "{{responsible}}",
    "status": "{{status}}",
    "priority":"{{priority}}",
    "case-type": "{{case-type}}",
    "owner": "{{owner}}",
    "contact": "{{contact}}",
    "description": "{{description}}",
    "form":{
    },
    "attachments":[]
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\r\n    \"operation\":\"{{operation}}\",\r\n    \"wolkvox-id\":\"{{wolkvox-id}}\",\r\n    \"responsible\": \"{{responsible}}\",\r\n    \"status\": \"{{status}}\",\r\n    \"priority\":\"{{priority}}\",\r\n    \"case-type\": \"{{case-type}}\",\r\n    \"owner\": \"{{owner}}\",\r\n    \"contact\": \"{{contact}}\",\r\n    \"description\": \"{{description}}\",\r\n    \"form\":{\r\n      \"additional-field\": \"Additional field text\"\r\n    },\r\n    \"attachments\":[]\r\n}");
Request request = new Request.Builder()
  .url("https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{{token}}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php"

payload = json.dumps({
  "operation": "{{operation}}",
  "wolkvox-id": "{{wolkvox-id}}",
  "responsible": "{{responsible}}",
  "status": "{{status}}",
  "priority": "{{priority}}",
  "case-type": "{{case-type}}",
  "owner": "{{owner}}",
  "contact": "{{contact}}",
  "description": "{{descriptionñ}}",
  "form": {
    "Additional-field": "{{additional-field-text}}"
  },
  "attachments": []
})
headers = {
  'Wolkvox-Token': '{{token}}',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

RESPONSE

KEY	DESCRIPTION	EXAMPLE
code	Indicate the status code of the response.	“code”: 200
error	Provide details about the error that occurred during the request.	“error”: “null”
msg	Show a descriptive message about the result of the request.	“msg”: “Succesfully edit record”
data	It is the set of information obtained as a result of having made the request.	“data”: { “wolkvox_id”: “64cb” }
wolkvox_id	This is the record identifier in the module.	“wolkvox_id”: “64cb”

				
					{
    "code": 200,
    "error": "null",
    "msg": "Succesfully update record",
    "data": {
        "wolkvox_id": ""
    }
}

Possible error codes

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Insert

Edit Cases and Their Attachments

REQUEST

RESPONSE

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ARGENTINA

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CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

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