WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Cases Update En

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Cases Update

URL:

https://{{wolkvox_server}}/server/API/v2/cases/update.php

Description:

The update cases API allows us to search for records exclusively within the configured module by sending parameters.

How does it work?:

This API works through a ‘form-data‘ type body and a POST request, which requires the following fields for its proper functioning:

– The request headers required are:

Wolkvox-Token

– In the body of the request, the following fields are required:

operation
wolkvox-id
case-type
responsible
status
priority
form
file

How to use the URL?

The API URL contains a placeholder {{crm_server}} that must be replaced with the specific server where the customer operation is located.

Available servers:

Currently, the available servers are:

sv0001.crmvox.com
crm.wolkvox.com

How to determine the CRM server?

Access the CRM homepage using the link: https://crm.wolkvox.com/
Log in using your CRM credentials.
Once you have logged in and are on the homepage of your CRM platform, observe the address bar of your web browser. The URL in this bar indicates the server where your operation is hosted.
Replace {{crm_server}} in the original URL with the specific URL of your CRM server to ensure that the API points correctly to your CRM instance.

Important Notice: Access Route Update

Starting September 1, 2024, new URLs will be implemented to access the wolkvox CRM platform. The current URLs will coexist with the new ones until November 30, 2024, after which they will be disabled.

New URLs:

From “https://sv0001.crmvox.com” to “https://crm0001.wolkvox.com“

From “https://sv0000.crmvox.com” to “https://crm0000.wolkvox.com“

Please ensure you update your integrations and automations before November 30, 2024, to avoid service interruptions.

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Token	It is the token configured by the client on the CRM page.	{token}
Wolkvox-id	It is the ID of the record.	6074xxx0801374xxxxx781025xxx7d3
operation	It is the name of the CRM operation.	{operation_name}
case-type	It’s the type of case. You can use “Request”, “Complaints”, “Claims”, and “Suggestions”. You can also place custom case types that you have previously created in your case module.	Request
responsible	He is responsible for the case. This data for each user is extracted from the “Wolkvox Email” column of the list of users created in your operation. Before consuming this API, the user should already be created.	{user@operation}
solution	This field is required if the assigned case status has the condition “Closed”. The purpose of this field is to define the outcome of the case. That is, this is where the solution to the case goes. Therefore, it is not required to fill out this field when the assigned case status is related to the condition “Open”.	Case solved.
status	This is the state of the case. The value you enter in this field must already be created in the module and for the specified case type.	open
priority	This is the priority of the case. The value you enter in this field must already be created in the module and for the specified case type.	low
form	These are the custom fields that we have configured in our CRM.	{“name_field”: “value_field”}
file	These are the attachments.

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/update.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('operation' => '{operation}','wolkvox-id' => '{wolkvox-id}','responsible' => '{responsible}','status' => '{status}','solution' => '{solution}','form' => '{}','files'=> new CURLFILE('/path/to/file')),
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {Wolkvox-Token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/cases/update.php' \
--header 'Wolkvox-Token: {Wolkvox-Token}' \
--form 'operation="{operation}"' \
--form 'wolkvox-id="{wolkvox-id}"' \
--form 'responsible="{responsible}"' \
--form 'status="{status}"' \
--form 'solution="{solution}"' \
--form 'form="{}"' \
--form 'files=@"/path/to/file"'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("operation","{operation}")
  .addFormDataPart("case-type","{case-type}")
  .addFormDataPart("responsible","{responsible}")
  .addFormDataPart("owner","{owner}")
  .addFormDataPart("contact","{contact}")
  .addFormDataPart("description","{description}")
  .addFormDataPart("status","{status}")
  .addFormDataPart("priority","{priority}")
  .addFormDataPart("form","{}")
  .build();
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/update.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{Wolk_Token}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://{{wolkvox_server}}/server/API/v2/cases/update.php"

payload={'operation': '{operation}',
'wolkvox-id': '{wolkvox-id}',
'responsible': '{responsible}',
'status': '{status}',
'solution': '{solution}',
'form': '{}'}
files=[
  ('files',('file',open('/path/to/file','rb'),'application/octet-stream'))
]
headers = {
  'Wolkvox-Token': '{Wolkvox-Token}'

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

RESPONSE

KEY	DESCRIPTION	EXAMPLE
code	Indicate the status code of the response.	“code”: 200
error	Provide details about the error that occurred during the request.	“error”: “null”
msg	Show a descriptive message about the result of the request.	“msg”: “Succesfully edit record”
data	It is the set of information obtained as a result of having made the request.	“data”: { “wolkvox_id”: “64cb” }
wolkvox_id	This is the record identifier in the module.	“wolkvox_id”: “64cb”

				
					{
    "code":200,"error":"null","msg":"Succesfully update record","data":{"wolkvox_id":""}
}

Possible error codes

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Cases Update

Cases Update

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU