WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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APIs Version 2 En

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APIs CRM

CRM has multiple APIs that allow integration with external applications or processes such as ERP and Business Intelligence. Using secure HTTPS links that consists of several functions.

What is the token?

The Wolkvox-Token is an authentication and control parameter that will allow us to consume any API, for a specific operation, in a secure and standardized way.

Token Creation

To create your Wolkvox-Token, you will need to access your CRM module. Once inside, select the configuration option. You will then see a tab called “integration” where you will find the “tokens” option. Click on it, and you will be taken to a page where you only need to enter the name of the token in the “add token” field and add one with the button that will be available.

How to use the Wolkvox-Token?

From our developments, we must send it as an authorization header assigned as the field “Wolkvox-Token” and as a value, the created token. The Wolkvox-Token also serves as an indicator for specific operations.

How do I know which CRM server is mine?

The API URL contains a placeholder {{crm_server}} that needs to be replaced with the specific server where the customer’s operation is located.

Available Servers

Currently, the available servers are:

sv0001.crmvox.com
crm.wolkvox.com

How to determine the CRM server?

Access the CRM homepage using the link: https://crm.wolkvox.com/
Log in using your CRM credentials.
Once you have logged in and are on the homepage of your CRM platform, observe the address bar of the web browser. The URL in this bar indicates the server where your operation is hosted.
Replace {{crm_server}} in the original URL with the specific URL of your CRM server to ensure that the API points correctly to your CRM instance.

Important Notice: Access Route Update

Starting September 1, 2024, new URLs will be implemented to access the wolkvox CRM platform. The current URLs will coexist with the new ones until November 30, 2024, after which they will be disabled.

New URLs:

From “https://sv0001.crmvox.com” to “https://crm0001.wolkvox.com“

From “https://sv0000.crmvox.com” to “https://crm0000.wolkvox.com“

Please ensure you update your integrations and automations before November 30, 2024, to avoid service interruptions.